E-commerce Return Policy Template

1. Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item(s) within [number] days of delivery for a refund or exchange.

To be eligible for a return:

• Items must be unused, unwashed, and in the same condition as received.

• Items must be in their original packaging with tags attached.

• Proof of purchase is required.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Clearance or final sale items

• Personalized or custom-made products

• Downloadable software or digital products

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [support email].

4. Refunds

Once your return is received and inspected, we will notify you about the status of your refund. If approved, a refund will be processed to your original method of payment within [number] business days.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within [number] days of delivery at [support email] with your order number and a photo of the issue.

7. Cancellations

Orders can be canceled within [number] hours of purchase. After this window, cancellations may not be possible if the order has already shipped.

8. Contact Us

For any questions regarding returns or refunds, please contact us at:

[Company Name]

Email: [support email]

Phone: [phone number]

Would you like me to customize this policy with your business name and specific terms?